Good project management should have an open and formal process in regards to issue management. This allows all project members to be able to forward issues without intimidation knowing that they will be managed in an open forum in suitable time. To aid this process, reference to this effect should be outlined in the project management and quality plans.

Any large project should have a project administrator that is in control of an Issues' Database. This is likely to be in the main Project Office. This doesn't have to be a database as such, it could also be designed on a spreadsheet with some protection built in. Good issue management allows the project to run smoothly.

With issue management what is important is that the process is working effectively, everyone knows about the process and that issues are dealt with in a timely manner. The process is totally visible, giving confidence to the whole team that issues raised will be discussed effectively and decisively.

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